Naturn wrote:Dear Sprint,
Please go kindly fuck yourself.
I've never been so frustrated with my phone service before. Constant call drops and extremely late texts.(Even while not at home.) Hell i've even missed calls even though my phone never rang. The Phemtocell they sent me to help with signal is a piece of shit. Everytime I even use my connection to any extent it shuts off my 3G service to my phone and other phones connected to it.
The phone it self is great. I've had one random restart and never experienced any slow down while doing things on it.
I guess my rant don't really matter, especially since i'm posting it here. lol
Sooo. .. I ended up at Verizon this weekend was because of the same reason (my girlfriend has sprint). She got so frustrated with them that she asked me to talk to them. I ended up on their customer care line for quite some time. Got down to the bottom line (despite their reluctance) and was told I could get an early upgrade for her, which doesn't fix the root of the problem, for $40. Or that I could buy out the rest of her contract for $70. They tried to keep us, but their service blows when compared to Verizon 'round here. So we bought it out. I've had Verizon for awhile now and have been very happy. They offered me an early upgrade, just for considering them with my gf.
Not only was it an early upgrade, but I didn't even have to pay the upgrade fee ($300). The phone I got is awsm. I've also been able to keep my unlimited data, now @ 4glte speed, despite the plan being canceled.
That's how you keep customers.