I recently had my account hacked. The perpetrator guessed my password and changed my BF2 profile password as well as the email address the account was set up with to his own email address. This meant I couldn't play on my profile or retrieve the password. I raised the issue with EA's online 'support' and never got a reply. Surprised? No. Next step was raising a ticket with GameSpy, again, no response. Still no surprise.
I eventually managed to get an email address for someone at GameSpy customer support, emailed them and got a reply in less than 24 hours. The email address is [email protected], for anyone who has had this happen to them.
I know I'm not the only one so I hope this will prove useful to some of you.
One more thing. The email address of the hacker was [email protected] and I also got his IP address. I traced it using dnsstuff.com to a company on your side of the pond called SoftLayer Technologies. They provide and lease servers to organisations. When I called them to let them know I'd been hacked from one of their IP addresses they immediately put me through to one of their Directors of Operations who has decided to take this remarkably seriously as it came from one of their larger clients. He mentioned something about new Cyber Terrorist legislation that came in after 9/11 and that they HAD to follow up such reports as mine.
Anyway, their client are to contact me shortly in regards to my situation so I'll keep you guys informed. This has snowballed more than I expected and I can't help but feel sorry for this hacker as he's most likely going to get someone knocking on his door pretty soon or fired from his job. Either way, I'll feel somewhat vindicated.
Incidentally, feel free to bombard this wankers email with as much spam/abuse/dodgy midget porn and anything else you feel like for the foreseeable future.
Thanks
I eventually managed to get an email address for someone at GameSpy customer support, emailed them and got a reply in less than 24 hours. The email address is [email protected], for anyone who has had this happen to them.
I know I'm not the only one so I hope this will prove useful to some of you.
One more thing. The email address of the hacker was [email protected] and I also got his IP address. I traced it using dnsstuff.com to a company on your side of the pond called SoftLayer Technologies. They provide and lease servers to organisations. When I called them to let them know I'd been hacked from one of their IP addresses they immediately put me through to one of their Directors of Operations who has decided to take this remarkably seriously as it came from one of their larger clients. He mentioned something about new Cyber Terrorist legislation that came in after 9/11 and that they HAD to follow up such reports as mine.
Anyway, their client are to contact me shortly in regards to my situation so I'll keep you guys informed. This has snowballed more than I expected and I can't help but feel sorry for this hacker as he's most likely going to get someone knocking on his door pretty soon or fired from his job. Either way, I'll feel somewhat vindicated.
Incidentally, feel free to bombard this wankers email with as much spam/abuse/dodgy midget porn and anything else you feel like for the foreseeable future.
Thanks