Not amazon (I've always been able to resolve stuff with that company without ever talking to another person), but I've eaten the costs on one-time stuff sometimes just to avoid having to deal with over-the-phone support.
Although (and especially tech support), sometimes callers are in the wrong, yet utterly convinced that they're right ("no YOU don't understand!"). I've taken over a few calls before and let the old folks go blow off some steam in another room. Resolved in like two minutes, gratitude from the service end.
I think sometimes people make their own problems.
Although (and especially tech support), sometimes callers are in the wrong, yet utterly convinced that they're right ("no YOU don't understand!"). I've taken over a few calls before and let the old folks go blow off some steam in another room. Resolved in like two minutes, gratitude from the service end.
I think sometimes people make their own problems.