Vilham wrote:
Well i just found out for some stupid reason the last tenants disconnected the BT line... fucking idiots. So now all i can get is virgin media.
Virgin media isn't so bad. I was with Telewest, then that got merged with ntl, then they bought rights to use the virgin name. Since I came from the Telewest route, the service is good and the speeds are excellent - reliability is superb. Just harass them to get what you want and they'll give in after a while!
Varegg wrote:
[1]* BT owns the switches and all the other hardware so the other providers are dependent on the quality of BT.
[2]* If you encounter a problem with any other provider than BT they themselves must often call BT to find the source of the problem.
[3]* BT equals, less waiting time when a problem occurs and they have a better service level dispite what others have stated.
Source - My brother living in London !
[1] Not always true - BT are having to sell off some of their hardware, and even when they don't they often have to grant access to other ISPs.
[2] See above.
[3] Debatable - BT have been improving, but for me Telewest (now part of Virgin media) have an excellent customer service. And BT isn't always less waiting time for a problem.
NOTE to Vilham: Virgin are sometimes a bit slow on warning you about maintenance (usually lasting for about 6 hours every 6 months or so) - they once told me it was going to happen... after it happened. The only problem I've truly had. I've been a customer for a while, and regulary phone them up to make sure they know I'm watching the prices - my bill is regularly coming down.
EDIT: See
this for a comparison - note that Virgin Media comes second only to Be and Demon in those ratings.
Last edited by TheDarkRaven (2007-08-07 03:33:11)