this is their response......................
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Hi,
Thank you for contacting EA In-game support.
It is always distressing to hear that a player may have had their account illegally accessed and the account damaged. Unfortunately, there is very little we can do and very little assistance we can offer with Battlefield 2 soldier accounts. Battlefield 2 Soldier accounts are at their core “Free” IGN/Gamespy game accounts. These accounts are free for users and are used to track your stats and scores. However, because these accounts are controlled by IGN/Gamespy, Electronic Arts does not have direct access to them. As well, because these are basically free accounts that can be created by anyone, IGN/Gamespy provides no support for them outside of their automated password retrieval system.
Though we understand you’ve probably invested a lot of time into your account, we recommend creating a new Battlefield 2 account at this time. We understand this is not what you want to hear, but as I mentioned above, we have no access to change any Battlefield 2 account information. However, account security is very important to us, and making sure you take your account security seriously is a very important initiative here at Electronic Arts.
If you’ve lost access to your Battlefield 2 account because you believe it may have been stolen or accessed with out your permission then there are three possible reasons on how this happen.
1) You’ve used an illegal and unsupported 3rd party program with Battlefield 2. These programs are often just shells for Virus, Trojans and Key logger software. When using this type of software there’s a good chance you’re not only sending your Battlefield login information but also account information for any website you access on that PC.
2) You’ve let a friend or family member use your account, or accessed your account from another PC other then your own. There’s no way you can make sure someone else doesn’t lose your password or that their PC is secure. This means that when you let someone else use your account, or access it from a PC that could be compromised you take a big risk. Never share your account information!
3) The password used for the account was not a strong one. Try reading over this informative page about how to make a strong password and password security.
http://www.itc.virginia.edu/accounts/passwords.htmlIf you believe your PC has been truly hacked, we recommend doing the following immediately. Scan your entire system for viruses. If you have McAfee or Norton’s Symantec anti-virus programs, you should be able to update your .dat or definition files to detect any infection. Both of these will detect Back Orifice, NetBUS, SubSeven, and a variety of other malicious programs. These viruses - also known as “Trojan Horse viruses” - allow someone to get inside your system without your knowledge. Removing the virus is your first and most important step to preventing this from happening to you again. Another virus detection program is The Cleaner located at
www.moosoft.com. This program will detect and remove Trojan viruses.
Thanks to the good folks at Symantec Security, we have included a link that has detailed information and FAQs about the Internet and Internet security. The page also contains guides to various dangers on the Internet, glossary of hacking terms, and an online Security Check to test your vulnerability on the Internet. We highly recommend becoming familiar with some of the information as well as some of the solutions that are presented.
http://www.symantec.com/securitycheck/Again, we do wish there was something more we could do for you, but we do not have the tools or the access to return Battlefield accounts to players. EA Customer Support can also not transfer stats from one account to another, modify single or multiple stats on an account, or provide any account management for Battlefield 2 accounts. If you have any other concerns or general questions about Battlefield 2 please try searching our Knowledge Base at
http://support.ea.com/.Sincerely,
EA Rep Brad
Player Relations
Electronic Arts
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So........we are on our own ???????????
Last edited by Sgt. Sergio Bennet 3rd (2008-03-24 22:46:25)
