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2010-07-14 10:30:34
PureBeef
Member
+3|5402
Quick question, a friend of mine rented a house through an agency, they are French. The deposit was £150 which she paid to the agency, the agency was then meant to pass the deposit on to the landlord.
She is leaving England soon and so the house rent is over. When she tried to get the deposit back, the landlord said the agency never gave it to him, the agency are saying they did and can't help her.

Where does she stand on this? What can she do?
2010-07-14 10:34:26
Peter
Super Awesome Member
+494|6722|dm_maidenhead
When you rent a house the letting agency should put the deposit in a tenancy deposit scheme so what you just described doesn't happen.

After taking the deposit the landlord / letting agency should have given your friend the information about what scheme they used, so they don't just pocket it.

I may be wrong, but that's how it worked for me.

Last edited by Peter (2010-07-14 10:37:19)

2010-07-14 10:35:48
PureBeef
Member
+3|5402
Ok and so will they need to produce proof of that?
2010-07-14 10:38:05
Peter
Super Awesome Member
+494|6722|dm_maidenhead

PureBeef wrote:

Ok and so will they need to produce proof of that?
Yeah and should do within a couple of weeks of receiving the deposit.

edit: and again, I may be wrong.

Last edited by Peter (2010-07-14 10:38:25)

2010-07-14 10:43:38
SEREMAKER
BABYMAKIN EXPERT √
+2,187|6888|Mountains of NC

does your friend have any documents stating about the transaction of the agency taking the deposit and then giving the deposit to the landlord

and paperwork on the deposit that your friend gave to the agency
https://static.bf2s.com/files/user/17445/carhartt.jpg
2010-07-14 10:43:47
Peter
Super Awesome Member
+494|6722|dm_maidenhead
Here is pretty much what you need: http://www.direct.gov.uk/en/TenancyDeposit/DG_066373
Read through the relevant links on the right hand side.
2010-07-14 10:45:49
PureBeef
Member
+3|5402
Ok she has the receipt of the deposit transaction between her and agency, the agency claims they have proof of trans between them and landlord
2010-07-14 10:47:28
Peter
Super Awesome Member
+494|6722|dm_maidenhead
Are they willing to show the proof?
2010-07-14 10:49:10
PureBeef
Member
+3|5402
I'll let u know in a second, cheers for this help btw
2010-07-14 10:49:39
Peter
Super Awesome Member
+494|6722|dm_maidenhead
no problem
2010-07-14 10:50:21
SEREMAKER
BABYMAKIN EXPERT √
+2,187|6888|Mountains of NC

make sure your friend doesn't play middleman in this either ..... get him/her to get the landlord on the phone 3-way style, so they can hear it from the agencys mouth that they have proof on the deposit
https://static.bf2s.com/files/user/17445/carhartt.jpg
2010-07-14 10:52:55
PureBeef
Member
+3|5402
Well the agency has closed today, she said that they said they have proof, but didn't actually show her. From what i can gather from these websites, it's up to the landlord rather than the agency, even if he claims that they never gave it him
2010-07-14 10:54:00
menzo
̏̏̏̏̏̏̏̏&#
+616|6766|Amsterdam‫

SEREMAKER wrote:

make sure your friend doesn't play middleman in this either ..... get him/her to get the landlord on the phone 3-way style, so they can hear it from the agencys mouth that they have proof on the deposit
https://i231.photobucket.com/albums/ee37/menzo2003/fredbf2.png
2010-07-14 10:56:42
Peter
Super Awesome Member
+494|6722|dm_maidenhead
Just go up the ladder tbh.
Once you see the letting agency's proof of giving the money to the landlord then ask him where your money is.
If the agency has no proof ask them where your money is.

 

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