EA tech Support phone call!

2007-04-02 16:54:30

#1

fin2626: Member; +2|6668

Hi guys,

Today on the Battleforce Teamspeak some members, Chris, Bumrar, blueteam, Lordrut and myself decided to record a conversation with Electronic Arts Technical Support in which we would question them about the current "EA Master Server Crisis" and try to obtain official word from either a manager or supervisor in the company. This conversation is one of the most hilarious things i have ever done, it is brilliant and damn worth viewing it is also extremely interesting to hear what they have to say..."

Download locations can be found here:

http://battleforce.co.uk/forum/showthread.php?p=8585#post8585

Hilarious phone call - well worth listening to!

2007-04-02 17:00:37

#2

TimmmmaaaaH: Damn, I... had something for this; +725|6873|Brisbane, Australia

havent listened yet but seems like it could be interesting

https://bf3s.com/sigs/5e6a35c97adb20771c7b713312c0307c23a7a36a.png

2007-04-02 17:19:54

#3

PhaxeNor: :D; +119|6849|Norway | Unkown

mmahahahaha... EA is getting owned! lol!

"Just ask if they have been hacked!"
and around that 11min he sounds very usure about what the problem is and how to answer...

and that same guy is realy having a problem..

2min or more.. lol and eccuses XD

forums.ea.com wrote:
Unable to Initialize the Application
Please check the application logs for more information.

omg

2007-04-02 18:45:12

#4

TimmmmaaaaH: Damn, I... had something for this; +725|6873|Brisbane, Australia

just listened to it - EA are really pathetic, they just repeat the same drivel over and over! blah blah we are sorry sir we have not been informed etc. They really should put more effort into tech support

2007-04-02 21:20:42

#5

JdeFalconr: Lex Luthor, King of Australia; +72|6976|Sammamish, WA

Needs more transcription?

2007-04-03 02:22:07

#6

levesly: Member; +1|6970|UK, Derbyshire

LMFAO OMG I feel sorry for you having to go through that.

2007-04-03 02:57:04

#7

madmurre: I suspect something is amiss; +117|7144|Sweden

I felt sorry for the EA guy

2007-04-03 03:00:18

#8

Varegg: Support fanatic :-); +2,206|7244|Nårvei

madmurre wrote:
I felt sorry for the EA guy

Cause we know for a fact that it was EA they called ?

Wait behind the line ..............................................................

2007-04-03 03:02:04

#9

<^0|7h3-64m3|^0>: Member; +25|6682|Lisbon, Portugal

madmurre wrote:
I felt sorry for the EA guy

xD

2007-04-03 03:07:00

#10

madmurre: I suspect something is amiss; +117|7144|Sweden

Varegg wrote:
madmurre wrote:
I felt sorry for the EA guy
Cause we know for a fact that it was EA they called ?

Of course we don´t, but honestly people sitting in the phones all day doing support have one of the worst possible jobs you can get everyone is furious ( normally with full rights ), and they are truely incompetent as well there won´t be any genious sitting on the other end of the phone answering your questions generally they just have a "book" they looks through and crosses their fingers and prey to god your question is their.

Last edited by madmurre (2007-04-03 03:07:35)

2007-04-03 03:11:18

#11

Retalliation[1337]: Robin Hood ---> "u got arrownd"; +51|6908|Belgium

I have to sign in to every link and cant get the last one to work ....

2007-04-03 03:20:58

#12

boojiboy16: Member; +2|6920

piss funny
love it that tech help guy didn't know what a T1 connection was

2007-04-03 03:24:59

#13

kylef: Gone; +1,352|6927|N. Ireland

i suppose this means the servers are still down..?

2007-04-03 03:40:15

#14

buttersIRL: Member; +17|7031

engineers don't talk to call centre agent !.
if the server is down,
1. the customer rings tech support,
2. they email engineering to say they are getting loads of calls saying the server is down,
3. engineers look at the server and go, oh its down, and then start working on it, they don't give tech support an estimate of when it will be fixed.
4. so all the phone monkey can do is say it is down and don't know when it will be back,

but well done for freaking them out ! and there is no way "his supervisor" was a real supervisor, it was probably the agent sitting beside him.

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