BF2S Forums Bf2 Deluxe Edition (error messages encountered - help!)

VERTIGO_UK wrote:

Hi all i am in need of some help, i am at the end of my teather and i am stressed, here is my problem...

When i put my game disc into the cd drive it auto runs  the first box comes up...

((As Shown))


I then click next and then 2 boxes come up one asking me to put my key code in and the other saying that there was a interuption and installshield needs to close,

((As Shown))


Then a third box comes up saying that a none resposive program has been encountred...

((As Shown))


Here are more details of the error...



If any one can help please email me or add me on X-Fire

[email protected]
[email protected]
X-Fire...Vertigo90

1 thing i havent got any bf instaled cos my problem keeps happening and 2 i have searched every where for an answer this is the last place i have to check
I found a little bit of a answer but the answer is for people who downloaded the game i have bought the cd from the shops
http://www.totalbf2.com/forums/archive/index.php/t-42221.html

Superslim wrote:

try ea support, on the forums, you might find the answer.

what's EA support, never heard of it

you might find a helpful person running around on their forums, as the above said

I also bought the deluxe edition, but I had no problems.
Hmm... try closing down everything that is active - EVERYTHING, including Steam and Xfire and junk which I see are running back there.
If that dosn't work get in contact with EA support - really hammer them so they don't brush you off, (I hate those 'support' things.)

Sorry I can't be any more help. Good luck.

Oh and i just recieved a email from EA this is what it says...

Response (EA Tech Marlon V.) 02/09/2007 11:50 PM 
Hello,

This is Marlon from Electronic Arts Technical Support. I'm sorry you are having difficulties with Battlefield 2.

This issue is usually caused by a corrupt Installl Shield application. To fix this, please try the following suggestions.

First make sure that you have closed any programs or tasks running in the background as sometimes one of the programs can conflict with the game. Background applications such as anti-virus programs are often the cause of conflicts.

1. If you are using a Windows 2000 or Windows XP machine, you need to have administrative permission to run an Install Shield setup. Make sure the account you are using has administrator access.

2. Try cleaning out your C:\Windows\Temp directory. Do not delete the folder itself, rather open the folder, select all of the contents, and then delete them. Don't worry that you will erase something that you'll need, the system will tell you if you are about to delete something that your computer is currently using. If there is no Temp folder, create one.

3. Double-click the My Computer icon and then navigate to "C:\Program Files\Common Files\Install Shield". Move the Engine folder to your desktop and then rerun the setup. This should replace the Engine folder within the Install shield folder for you. If not, then you can move the Engine folder on your desktop back.

4. Reinstalling Internet Explorer (IE) 6.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 6.x is also suggested. Go to http://www.microsoft.com/windows/ie/downloads/ie6/default.asp to download and install the newest version.

5. Make sure that you are using the latest version of the Install Shield engine. To install the latest engine, go to http://support.installshield.com/kb/view.asp??pcode=ALL­&articleid=Q105097 and follow the instructions on the page.

6. If you just ran an Install Shield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.

I hope the above information helps. Please email us about any significant change or development with your issue. I will be looking forward for your response and we appreciate your cooperation in this matter.

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).

Marlon V.
Electronic Arts Technical Support



But it hasnt solved my problem