well, being the one who posted his "personal experience" on that subject, I will take the liberty to answer.
I assure you, if I could I would help out every single one of the new members with their problems around this site or BF2/SF. Sad thing is, I can't. I can't speak for all of the mods, but the forums have simply grown to big for me to remember the answer to every issue ever posted here myself.
So actually, the reason why you believe we shouldn't tell people to use the search function is exactly the same reason why we do it...
I know it is hard on the new members, who haven't been around here long enough to at least know about most of the issues that have been discussed here over the last couple of months.
I also know it can be frustrating to use the search funtion and realize the search brought up 48 threads.
But I guess that is the price we pay for such a large community with that much input.
To me, the forums have reached a size where you cannot expect a normal human being to know about every topic and direct any new members to the correct answer. That is why we have created UBAR, the expanded FAQ (
http://forums.bf2s.com/viewtopic.php?id=6173 , thx to Robin Hood ), the search function, and - last but not least - the new wiki.
These forums represent a large knowledge base. But we need to realize that people need to make use of the tools provided to them to be able to get answers to their questions.
We simply don't have the manpower to handle every question personally. And btw, I don't think that is what mods are supposed to do in the first place.
With that said, I still think I do an alright job in helping new members out in the bf2s.com - help subforum ( together with the rest of the mods and some helpful members ), but I can only remember so much and if I don't know the answer to a question myself, I will tell you to use one of the search tools provided to you, mainly because that is what I would have needed to do, too...