Job Title: System Administrator (two spots)
Salary: Commensurate with experience
Reports to: VP of Operations <- That's Me!
Hours: Sunday – Thursday 12:00 Noon – 9:00 PM
Friday - Monday 8:00 PM - 6:00 AM
Company Overview:
Dulles-based ServerVault specializes in hosting secure applications and Web sites for clients in the financial, enterprise, healthcare and government sectors. ServerVault is the top-ranked secure managed hosting provider, according to independent sources such as Meta Group and Tier One Research.
Job Overview:
The core function of the position centers on systems administration. The person we hire will be committed to the success of ServerVault through the success of our clients. This individual will be a part of a 24x7 team that has eliminated the traditional three tier service model. Our clients expect that when they call, they get someone who can solve their problems without being “escalated”. In addition to monitoring and administering existing servers, administrators may be expected to provision new servers.
Job Description:
* Monitor customer and internal servers for potential problems through an in-house tool that integrates SNMP and “log surfing” utilities into a cohesive interface.
* Monitor RT system for new tickets. Resolve or route tickets to the appropriate administrators.
* Answer telephones from authorized technical contacts – authenticate customer requests and act on them.
* Communicate with the customer the status of their tickets, and resolve issues in a timely manner.
* Monitor network systems for problems and act on them promptly.
* Pro-actively monitor sources for security news, activity & threats.
* Assist the security team in the monitoring of abuse & attack situations, and help prevent unlawful intrusion into sensitive systems.
* Work to solve customer issues within confines of ServerVault policy & security posture.
* Assist new clients with the integration of their solution into the ServerVault environment.
* Advise Engineering of customer needs and assist in the development of new solutions.
* Work on special projects as assigned.
Preferred Qualifications:
College courses and technical certifications are not required but highly desired.
Requirements:
* 3-5 years technical support experience with demonstrated customer service skills
* Strong written and verbal skills
* In depth knowledge in at least one of the following:
* Windows Server
* RedHat Linux
* Solaris
* Working knowledge of enterprise applications such as MS-SQL, Exchange, Sun One, IIS & Apache web servers
* Basic understanding of networks and network security
* Basic understanding of information security
* High attention to detail and exceptional troubleshooting skills
* The ability to work both with a team and individually
* The ability to handle tasks simultaneously, organize, prioritize, make decisions, and work efficiently
* Must be able to work during all types of inclement weather and work days outside of their normal hours as the situation dictates.
* Be available for on call emergency coverage.
The company is based in Dulles, Virginia (near Herndon & Sterling) - there is no re-location service offered. If you are interested, send e-mail with a MS Word formatted Resume attached.
No, you can't host a free BF2 server!
Salary: Commensurate with experience
Reports to: VP of Operations <- That's Me!
Hours: Sunday – Thursday 12:00 Noon – 9:00 PM
Friday - Monday 8:00 PM - 6:00 AM
Company Overview:
Dulles-based ServerVault specializes in hosting secure applications and Web sites for clients in the financial, enterprise, healthcare and government sectors. ServerVault is the top-ranked secure managed hosting provider, according to independent sources such as Meta Group and Tier One Research.
Job Overview:
The core function of the position centers on systems administration. The person we hire will be committed to the success of ServerVault through the success of our clients. This individual will be a part of a 24x7 team that has eliminated the traditional three tier service model. Our clients expect that when they call, they get someone who can solve their problems without being “escalated”. In addition to monitoring and administering existing servers, administrators may be expected to provision new servers.
Job Description:
* Monitor customer and internal servers for potential problems through an in-house tool that integrates SNMP and “log surfing” utilities into a cohesive interface.
* Monitor RT system for new tickets. Resolve or route tickets to the appropriate administrators.
* Answer telephones from authorized technical contacts – authenticate customer requests and act on them.
* Communicate with the customer the status of their tickets, and resolve issues in a timely manner.
* Monitor network systems for problems and act on them promptly.
* Pro-actively monitor sources for security news, activity & threats.
* Assist the security team in the monitoring of abuse & attack situations, and help prevent unlawful intrusion into sensitive systems.
* Work to solve customer issues within confines of ServerVault policy & security posture.
* Assist new clients with the integration of their solution into the ServerVault environment.
* Advise Engineering of customer needs and assist in the development of new solutions.
* Work on special projects as assigned.
Preferred Qualifications:
College courses and technical certifications are not required but highly desired.
Requirements:
* 3-5 years technical support experience with demonstrated customer service skills
* Strong written and verbal skills
* In depth knowledge in at least one of the following:
* Windows Server
* RedHat Linux
* Solaris
* Working knowledge of enterprise applications such as MS-SQL, Exchange, Sun One, IIS & Apache web servers
* Basic understanding of networks and network security
* Basic understanding of information security
* High attention to detail and exceptional troubleshooting skills
* The ability to work both with a team and individually
* The ability to handle tasks simultaneously, organize, prioritize, make decisions, and work efficiently
* Must be able to work during all types of inclement weather and work days outside of their normal hours as the situation dictates.
* Be available for on call emergency coverage.
The company is based in Dulles, Virginia (near Herndon & Sterling) - there is no re-location service offered. If you are interested, send e-mail with a MS Word formatted Resume attached.
No, you can't host a free BF2 server!