- Back up her files on a formatted external disk.
- Scan contents of disk with a clean, secure machine. (Run a trial edition of NOD32 if you don't have anything good.)
- Format and reinstall Windows (or maybe even install Ubuntu) on laptop.
- Put checked files back on her laptop.
- If Windows, install Avira AntiVir Free.
- EDUCATE.
- Scan contents of disk with a clean, secure machine. (Run a trial edition of NOD32 if you don't have anything good.)
- Format and reinstall Windows (or maybe even install Ubuntu) on laptop.
- Put checked files back on her laptop.
- If Windows, install Avira AntiVir Free.
- EDUCATE.