So a few months ago, I made a thread asking people about LOT and their experiences with the airline. Well I've got my experience and I thought I would make it a new thread.
What an absolute miscarriage of an airline. I had my watch and cologne stolen out of two separate bags between Warsaw and Atlanta and after filing a claim with LOT and waiting 2 months, I was told to buzz off. They said that I had to file the claim at my final destination, which essentially means keeping a manifest of everything in my bags and then checking it before I leave the airport.
Good luck trying to talk to anyone intelligent at their baggage claim department in Chicago, much less anyone that speaks decent enough English. Every time I have called LOT, it's always been someone who can barely speak English; even calling their reservation department to ask a question about Warsaw airport because I had a short layover.
Add to the fact that the crew on the aircraft are totally incompetent is another thing. I had a group of children in front of me that refused to behave and their parents didn't care. The cabin crew couldn't even be bothered to politely ask the parents to do something about their children. Nope. Just let them jump on the seats, wrestle and punch the call button for NINE HOURS. I was praying there was an old, Polish KGB agent on the plane and that he still had a cyanide capsule.
Their website? What a sham. Half the time it doesn't load and only after the latest redesign can you find the contact information for the airports. Sometimes it won't even switch to English despite numerous attempts to do so. What about an email? A complaint form? Nothing. Just phone numbers for airports that direct you to people too lazy to get up from the desk and walk across the office to ask a question. Nope. They tell you the manager will be back in 30 minutes. I start calling 25 minutes later and don't stop for 20 minutes. No answer. Just an answering machine asking you to leave a phone number and they will call you back. I probably left a tape full of message on that thing. Any call back? Email? Carrier pigeon, perhaps? Nope. Nothing.
I remember a very off-color Austrian joke that I kept hearing once I said I had booked with LOT: Don't stick your hand out the window when you drive through Poland - you'll get your watch stolen. I flew through Poland and got my watch and cologne stolen. Never going back. Fuck Poland. Fuck LOT. Fuck eastern Europe.
What an absolute miscarriage of an airline. I had my watch and cologne stolen out of two separate bags between Warsaw and Atlanta and after filing a claim with LOT and waiting 2 months, I was told to buzz off. They said that I had to file the claim at my final destination, which essentially means keeping a manifest of everything in my bags and then checking it before I leave the airport.
Good luck trying to talk to anyone intelligent at their baggage claim department in Chicago, much less anyone that speaks decent enough English. Every time I have called LOT, it's always been someone who can barely speak English; even calling their reservation department to ask a question about Warsaw airport because I had a short layover.
Add to the fact that the crew on the aircraft are totally incompetent is another thing. I had a group of children in front of me that refused to behave and their parents didn't care. The cabin crew couldn't even be bothered to politely ask the parents to do something about their children. Nope. Just let them jump on the seats, wrestle and punch the call button for NINE HOURS. I was praying there was an old, Polish KGB agent on the plane and that he still had a cyanide capsule.
Their website? What a sham. Half the time it doesn't load and only after the latest redesign can you find the contact information for the airports. Sometimes it won't even switch to English despite numerous attempts to do so. What about an email? A complaint form? Nothing. Just phone numbers for airports that direct you to people too lazy to get up from the desk and walk across the office to ask a question. Nope. They tell you the manager will be back in 30 minutes. I start calling 25 minutes later and don't stop for 20 minutes. No answer. Just an answering machine asking you to leave a phone number and they will call you back. I probably left a tape full of message on that thing. Any call back? Email? Carrier pigeon, perhaps? Nope. Nothing.
I remember a very off-color Austrian joke that I kept hearing once I said I had booked with LOT: Don't stick your hand out the window when you drive through Poland - you'll get your watch stolen. I flew through Poland and got my watch and cologne stolen. Never going back. Fuck Poland. Fuck LOT. Fuck eastern Europe.
